Confirm identity, available grams and charges. Complete the protected counter handover.
Official App Store preview Illustrative rates and account values
01 / 05 · BEGIN AT HOME
One glance. A clear next step.
Start with the current rate, then help the customer choose between a monthly plan and a one-time purchase.
01
Today’s rate
The 916 card shows the displayed rate. History gives context; it does not predict the next price.
02
Your gold at a glance
Savings, the next payment and active plans give the customer a starting point.
03
Choose a path
Pay Scheme follows a monthly plan. Buy Gold starts a one-time purchase.
MAKE IT A CONVERSATION
“Would you like to build toward gold each month, or make a purchase when it suits you?”
What the team should check
Read the live rate when quoting. The figures in this preview are examples.
The customer knows where to begin.
01 / 05
FIND THE RIGHT OPENING
Good guidance starts with listening.
A different customer may need a different explanation. Choose the conversation that fits.
“What are you hoping to buy gold for? We can look at a monthly plan or a one-time purchase together.”
Begin at Home. Explain the current rate, then show both purchase paths before discussing the customer’s choice.
THE QUESTIONS THAT MATTER
Clear answers. A comfortable start.
What is the difference between a plan and the Vault?＋
A plan is a scheduled monthly gold-purchase journey. The Vault shows purchased physical gold and its activity. Use the current app to confirm how a specific plan becomes eligible for collection.
How do I sign in?＋
The official app supports a one-time WhatsApp code and Face ID. Use your registered phone number and keep your code private.
Are the values on this website live?＋
No. These are official App Store preview images. Always check the live VKN app for the current gold rate, balances, fees and eligibility.
Where does collection happen?＋
Request an eligible collection in the app and complete the protected handover with VKN staff in store.
Where can I get help?＋
Use the support route inside the app or contact VKN at enquiries@vknjewellers.com. Never send OTPs, banking credentials or collection codes through an ordinary chat.
